Pandium Status - Incident History

API incident due to cloud provider maintenance

May 16, 2026 12:50 EDT

Resolved - This incident has been resolved and we are continuing to monitor. We apologize for the inconvenience.

May 16, 2026 12:40 EDT

Identified - Our US environments are experiencing instability stemming from a maintenance task by an upstream provider. We are working to mitigate and will update shortly.

API incident in EU region

May 16, 2026 12:04 EDT

Resolved - This issue has been resolved and we are continuing to monitor. Apologies for the inconvenience.

May 16, 2026 11:55 EDT

Update - A fix has been implemented and we are monitoring.

May 16, 2026 11:30 EDT

Identified - The issue has been identified and we are working on a fix.

May 16, 2026 11:28 EDT

Investigating - We are currently investigating an issue and will update when we know more.

EU environments experiencing instability

January 22, 2026 16:17 EST

Resolved - This incident has been resolved.

January 22, 2026 13:53 EST

Monitoring - A fix has been implemented and we are monitoring to assure peak efficiency.

January 22, 2026 12:47 EST

Update - We are continuing to monitor recovery and will update as soon as we have further details.

January 22, 2026 11:13 EST

Update - We are continuing to monitor the fix as we recover.

January 22, 2026 10:35 EST

Update - We are currently implementing a fix for the issue.

January 22, 2026 09:59 EST

Identified - An issue has been identified and we are working on a fix.

January 22, 2026 09:51 EST

Investigating - We are currently investigating an incident affecting our EU environments. Logging into the Integration Hub and runs are affected. We are actively investigating and will update when we know more.

Services inaccessible

June 12, 2025 17:21 EDT

Resolved - This issue has been resolved and all services are caught up and fully operational. We will continue to monitor to ensure stability.

June 12, 2025 16:50 EDT

Monitoring - All systems are back online and we are monitoring the recovery of the backlog of jobs.

June 12, 2025 15:43 EDT

Update - EU environments have recovered and we are continuing to monitor. US environments remain affected by the outage.

June 12, 2025 15:20 EDT

Update - Runs are firing with delays in our EU environment. We are monitoring.

June 12, 2025 14:37 EDT

Update - The issue with our cloud hosting provider is ongoing. We are continuing to monitor.

June 12, 2025 14:13 EDT

Identified - All services are inaccessible or responding slowly due to an issue with our cloud hosting provider. We will update as soon as we know more.

Some runs firing with delays

March 21, 2025 10:24 EDT

Resolved - This issue has been resolved and runs are processing normally.

March 21, 2025 10:00 EDT

Identified - We have identified the issue and deployed a fix.

March 21, 2025 09:36 EDT

Investigating - Some runs in the US region are firing with delays. We are investigating.

Runs processing with delays

November 1, 2024 19:13 EDT

Resolved - This issue has been resolved.

November 1, 2024 19:09 EDT

Monitoring - A fix has been implemented and we are monitoring recovery.

November 1, 2024 19:03 EDT

Identified - The issue has been identified and a fix is being implemented.

November 1, 2024 19:02 EDT

Update - The issue with runs has been identified and we are implementing a fix. No other services are affected.

November 1, 2024 18:49 EDT

Investigating - Runs for some US-Based accounts are processing with delays. We are investigating.

Runs slowed

October 1, 2024 15:30 EDT

Resolved - This incident has been resolved.

October 1, 2024 15:25 EDT

Investigating - We are currently investigating an issue in which some runs are firing with delays.

Some runs processing with delays

September 27, 2024 10:47 EDT

Resolved - This incident has been resolved and we are continuing to monitor.

September 27, 2024 09:35 EDT

Identified - The issue has been identified and we are working on a fix.

September 27, 2024 09:15 EDT

Investigating - We are investigating.

Runs slowed

September 26, 2024 15:52 EDT

Resolved - This incident has been resolved.

September 26, 2024 15:12 EDT

Monitoring - A fix has been implemented and we are monitoring.

September 26, 2024 13:35 EDT

Identified - Runs are starting with delays as we investigate the underlying cause.

Runs degraded

September 21, 2024 21:35 EDT

Resolved - The underlying service issue causing instability has been resolved and runs are firing. We are continuing to monitor for the next few hours and will open a new incident if necessary.

September 21, 2024 21:09 EDT

Monitoring - A fix has been implemented and runs are recovering. We are closely monitoring and will update when fully resolved.

September 21, 2024 19:35 EDT

Update - The Pandium Integration Hub is fully operational however jobs are still running with delays. We will provide an update as soon as possible.

September 21, 2024 16:03 EDT

Update - We are continuing to work on a fix for this issue.

September 21, 2024 14:36 EDT

Identified - We have identified that there is an issue with our underlying cloud hosting provider and we are working with them to implement a fix. They have escalated this issue and we will provide an update as soon as possible.

API responses exceeding error limits

July 25, 2024 02:39 EDT

Resolved - Continuing to monitor. All systems green.

July 25, 2024 02:27 EDT

Monitoring - We have increased replicas and are seeing a reduction in error counts. Monitoring.

July 25, 2024 02:12 EDT

Investigating - API responses exceeding error limits. We are investigating.

Degraded Performance

July 14, 2024 17:42 EDT

Resolved - Scheduled run runs have caught up, and we have not experienced any more issues with control plane.

July 14, 2024 13:37 EDT

Monitoring - A fix has been implemented. We are now monitoring recovery.

July 14, 2024 12:35 EDT

Update - The underlying issue has been identified. Ectd cluster of the control plane is having a fit. Working on mitigation.

July 14, 2024 11:53 EDT

Identified - Issue is with the control plane of underlying hosting provider. We are working with them on mitigation.

July 14, 2024 03:06 EDT

Investigating - Underlying Control Plane under high load. Investigating. Run and API are running slow.

Infrastructure Upgrades

December 17, 2022 11:23 EST

Completed - Maintenance is complete! Have a good weekend y'all!

December 17, 2022 11:20 EST

Verifying - Verification is currently underway for the maintenance items.

December 17, 2022 09:00 EST

In Progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

December 16, 2022 15:50 EST

Scheduled - We will be doing scheduled upgrades in production between 9am-1pm EST on Saturday 12/17. During this time, scheduled jobs will continue to run, however there may be intermittent slowness in the UI. If this occurs, we expect this to resolve in under 1 minute.