Pandium Status - Incident History

Incident / 30156997

Date: May 16, 2026
12:50 EDT
Status: Resolved
This incident has been resolved and we are continuing to monitor. We apologize for the inconvenience.

12:40 EDT
Status: Identified
Our US environments are experiencing instability stemming from a maintenance task by an upstream provider. We are working to mitigate and will update shortly.

Incident / 30156328

Date: May 16, 2026
12:04 EDT
Status: Resolved
This issue has been resolved and we are continuing to monitor. Apologies for the inconvenience.

11:55 EDT
Status: Update
A fix has been implemented and we are monitoring.

11:30 EDT
Status: Identified
The issue has been identified and we are working on a fix.

11:28 EDT
Status: Investigating
We are currently investigating an issue and will update when we know more.

Incident / 28144951

Date: January 22, 2026
16:17 EST
Status: Resolved
This incident has been resolved.

13:53 EST
Status: Monitoring
A fix has been implemented and we are monitoring to assure peak efficiency.

12:47 EST
Status: Update
We are continuing to monitor recovery and will update as soon as we have further details.

11:13 EST
Status: Update
We are continuing to monitor the fix as we recover.

10:35 EST
Status: Update
We are currently implementing a fix for the issue.

09:59 EST
Status: Identified
An issue has been identified and we are working on a fix.

09:51 EST
Status: Investigating
We are currently investigating an incident affecting our EU environments. Logging into the Integration Hub and runs are affected. We are actively investigating and will update when we know more.

Incident / 25455888

Date: June 12, 2025
17:21 EDT
Status: Resolved
This issue has been resolved and all services are caught up and fully operational. We will continue to monitor to ensure stability.

16:50 EDT
Status: Monitoring
All systems are back online and we are monitoring the recovery of the backlog of jobs.

15:43 EDT
Status: Update
EU environments have recovered and we are continuing to monitor. US environments remain affected by the outage.

15:20 EDT
Status: Update
Runs are firing with delays in our EU environment. We are monitoring.

14:37 EDT
Status: Update
The issue with our cloud hosting provider is ongoing. We are continuing to monitor.

14:13 EDT
Status: Identified
All services are inaccessible or responding slowly due to an issue with our cloud hosting provider. We will update as soon as we know more.

Incident / 24412125

Date: March 21, 2025
10:24 EDT
Status: Resolved
This issue has been resolved and runs are processing normally.

10:00 EDT
Status: Identified
We have identified the issue and deployed a fix.

09:36 EDT
Status: Investigating
Some runs in the US region are firing with delays. We are investigating.

Incident / 22739043

Date: November 1, 2024
19:13 EDT
Status: Resolved
This issue has been resolved.

19:09 EDT
Status: Monitoring
A fix has been implemented and we are monitoring recovery.

19:03 EDT
Status: Identified
The issue has been identified and a fix is being implemented.

19:02 EDT
Status: Update
The issue with runs has been identified and we are implementing a fix. No other services are affected.

18:49 EDT
Status: Investigating
Runs for some US-Based accounts are processing with delays. We are investigating.

Incident / 22355522

Date: October 1, 2024
15:30 EDT
Status: Resolved
This incident has been resolved.

15:25 EDT
Status: Investigating
We are currently investigating an issue in which some runs are firing with delays.

Incident / 22305663

Date: September 27, 2024
10:47 EDT
Status: Resolved
This incident has been resolved.

09:35 EDT
Status: Identified
The issue has been identified and we are working on a fix.

09:15 EDT
Status: Investigating
We are investigating.

Incident / 22295737

Date: September 26, 2024
15:52 EDT
Status: Resolved
This incident has been resolved.

15:12 EDT
Status: Monitoring
A fix has been implemented and we are monitoring.

13:35 EDT
Status: Identified
Runs are starting with delays as we investigate the underlying cause.

Incident / 22241204

Date: September 21, 2024
21:35 EDT
Status: Resolved
The underlying service issue causing instability has been resolved and runs are firing. We are continuing to monitor for the next few hours and will open a new incident if necessary.

21:09 EDT
Status: Monitoring
A fix has been implemented and runs are recovering. We are closely monitoring and will update when fully resolved.

19:35 EDT
Status: Update
The Pandium Integration Hub is fully operational however jobs are still running with delays. We will provide an update as soon as possible.

16:03 EDT
Status: Update
We are continuing to work on a fix for this issue.

14:36 EDT
Status: Identified
We have identified that there is an issue with our underlying cloud hosting provider and we are working with them to implement a fix. They have escalated this issue and we will provide an update as soon as possible.

13:06 EDT
Status: Monitoring
A fix has been implemented and we are monitoring recovery.

11:45 EDT
Status: Investigating
After recovery, we are experiencing a different issue with our underlying platform. We are investigating.

10:37 EDT
Status: Update
We are continuing to monitor for any further issues.

10:09 EDT
Status: Monitoring
The released fix was effective and we are monitoring platform recovery.

10:05 EDT
Status: Identified
The issue has been identified and a fix has been released.

09:35 EDT
Status: Update
We have identified the issue and are investigating a fix.

09:02 EDT
Status: Update
We are continuing to investigate this issue.

09:02 EDT
Status: Investigating
Some runs are firing slowly due to an intermittent issue with token management. We are investigating.

Incident / 21520297

Date: July 25, 2024
02:39 EDT
Status: Resolved
Will continuing to monitoring. All systems green.

02:27 EDT
Status: Monitoring
We have increased replicas and are seeing a reduction in error counts. Monitoring.

02:12 EDT
Status: Investigating
API responses exceeding error limits. We are investigating.

Incident / 21408463

Date: July 14, 2024
17:42 EDT
Status: Resolved
Scheduled run runs have caught up, and we have not experienced any more issues with control plane.

13:37 EDT
Status: Monitoring
A fix has been implemented. We are now monitoring recovery.

12:35 EDT
Status: Update
The underlying issue has been identified. Ectd cluster of the control plane is having a fit. Working on mitigation.

11:53 EDT
Status: Identified
Issue is with the control plane of underlying hosting provider. We are working with them on mitigation.

03:06 EDT
Status: Investigating
Underlying Control Plane under high load. Investigating. Run and API are running slow.

Incident / 19631163

Date: January 6, 2024
08:30 EST
Status: Resolved
Runs were failing across the platform due to a service that was stuck in a terminating state.

Incident / 19128521

Date: November 15, 2023
11:00 EST
Status: Resolved
This incident has been resolved and we're monitoring to ensure performance.

10:59 EST
Status: Update
Activity reports are slow to load via the UI. There is no issue with runs or integrations.

10:45 EST
Status: Identified
Runs are currently processing slower than normal. We are currently addressing the issue and will update shortly.

Incident / 18125518

Date: August 12, 2023
10:31 EDT
Status: Resolved
The underlying issue that caused webhook runs to be queued is resolved.

New manual, scheduled and webhook runs are all functioning normally while queued webhook payloads are being processed.

09:46 EDT
Status: Monitoring
While a core system restarted, runs were saved and queued, including webhook payloads. They are currently processing and we expect this issue to resolve shortly. We are continuing to monitor.

Incident / 17454425

Date: June 2, 2023
11:42 EDT
Status: Resolved
This incident has been resolved.

11:38 EDT
Status: Monitoring
We are monitoring a fix.

11:31 EDT
Status: Identified
We have identified an issue and are implementing a fix.

11:27 EDT
Status: Update
Some front-ends are unavailable and we are investigating. Runs are not affected.

11:25 EDT
Status: Investigating
We are investigating this issue.

Incident / 17354820

Date: May 24, 2023
13:32 EDT
Status: Resolved
This issue has been resolved.

13:26 EDT
Status: Monitoring
A fix has been implemented and we are monitoring.

13:24 EDT
Status: Identified
We have identified an issue we believe is the cause for the API instability.

13:22 EDT
Status: Update
Update: All jobs are continuing to run.

13:19 EDT
Status: Investigating
We are experiencing intermittent issues with our APIs. We are investigating the cause.

Incident / 17352254

Date: May 24, 2023
09:29 EDT
Status: Resolved
This issue is resolved.

09:21 EDT
Status: Monitoring
A fix has been implemented and we are monitoring.

09:20 EDT
Status: Investigating
We are currently investigating this issue. Runs are not affected.

Incident / 16955192

Date: April 24, 2023
15:32 EDT
Status: Resolved
This incident has been resolved.

15:17 EDT
Status: Monitoring
The API is recovering and we will continue to monitor.

15:16 EDT
Status: Identified
Some pages may be slow to load. We are working to recover.

Incident / 16867194

Date: April 14, 2023
13:54 EDT
Status: Resolved
This issue has been resolved.

13:53 EDT
Status: Monitoring
We identified an issue where some sites were inaccessible. We implemented a fix and are monitoring.

Incident / 16179289

Date: February 17, 2023
12:09 EST
Status: Resolved
This issue has been resolved.

12:08 EST
Status: Update
We are continuing to investigate this issue.

12:07 EST
Status: Investigating
Some instances of the admin dash and marketplace are unavailable. We are investigating this issue.

Incident / 15357089

Date: December 17, 2022
11:23 EST
Status: Completed
Maintenance is complete! Have a good weekend y'all!

11:20 EST
Status: Verifying
Verification is currently underway for the maintenance items.

09:00 EST
Status: In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.

15:50 EST
Status: Scheduled
We will be doing scheduled upgrades in production between 9am-1pm EST on Saturday 12/17. During this time, scheduled jobs will continue to run, however there may be intermittent slowness in the UI. If this occurs, we expect this to resolve in under 1 minute.

Incident / 11897990

Date: October 12, 2022
13:56 EDT
Status: Resolved
This incident has been resolved.

12:20 EDT
Status: Monitoring
After an earlier incident, we are continuing to monitor as we are experiencing intermittent API slowness.

Incident / 11893655

Date: October 12, 2022
12:10 EDT
Status: Resolved
This issue is resolved.

11:47 EDT
Status: Update
We are continuing to monitor for any further issues.

11:28 EDT
Status: Monitoring
All front-ends have recovered. We are continuing to monitor.

11:19 EDT
Status: Identified
We have identified the issue and have implemented a fix. APIs are recovering.

10:55 EDT
Status: Investigating
We have identified an issue with a core service and are investigating. Scheduled jobs are continuing to run. We will update when we have more information.

Incident / 11089378

Date: September 9, 2022
10:34 EDT
Status: Resolved
This issue has been resolved. Apologies for the inconvenience.

10:33 EDT
Status: Monitoring
A fix has been implemented and we are monitoring.

10:32 EDT
Status: Update
We have identified the issue and are deploying a fix.

10:28 EDT
Status: Investigating
The in-app marketplace is unavailable for some customers. We are actively investigating. Runs are continuing but the UI is unavailable.