## Connector Overview

Zendesk is a customer service platform that streamlines support, automates workflows, and enhances customer interactions. It simplifies ticketing, messaging, and self-service to improve efficiency and customer satisfaction.

## Authentication Type

OAuth

## Webhook Supported

Yes

## Secrets

No Secrets

## API Client Supported

No

## Requirements for Provisioning

In order to provision your connector, the following Zendesk information must be gathered:

- API Key  
- API Secret Key  
- Subdomain  
- Scope

To obtain the information required for provisioning, perform the following steps:

1. Log in to your Zendesk [Admin Account](https://www.zendesk.com/login/)
2. Navigate to Apps and Integrations > APIs > Zendesk API
3. Select OAuth Clients > Select OAuth Client

1. Your API Key = Unique identifier  
   2. API Secret Key is listed under Secret  
   3. Subdomain can be found in your URL: [https://subdomain.zendesk.com/](https://subdomain.zendesk.com/)

_For more information on creating and accessing OAuth clients for Zendesk, please see_ [_here_](https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-access-to-the-Zendesk-API#topic_mmh_gm1_2yb) _._

## How to Connect Your Integration

Upon successfully creating a tenant, you will perform the following steps to connect to Zendesk:

1. Select Connect  
2. Select the URL under Tenant Secrets  
3. Press Allow

## API Resources

For more information on how to utilize the Zendesk API, feel free to reference the following [documentation](https://developer.zendesk.com/api-reference/).

Last updated 7 months ago