For the complete documentation index, see [llms.txt](https://docs.pandium.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pandium.com/connectors/connectors-101/zendesk-support.md).

# Zendesk (Support)

## **Connector Overview**

Zendesk is a customer service platform that streamlines support, automates workflows, and enhances customer interactions. It simplifies ticketing, messaging, and self-service to improve efficiency and customer satisfaction.

## **Authentication Type**

OAuth

## **Webhook Supported**

Yes

## **Secrets**

No Secrets

## **API Client Supported**

No

## **Requirements for Provisioning**

In order to provision your connector, the following Zendesk information must be gathered:

* API Key
* API Secret Key
* Subdomain
* Scope

To obtain the information required for provisioning, perform the following steps:

1. Log in to your Zendesk [Admin Account](https://www.zendesk.com/login/)
2. Navigate to Apps and Integrations > APIs > Zendesk API
3. Select OAuth Clients > Select OAuth Client
   1. Your API Key = Unique identifier
   2. API Secret Key is listed under Secret
   3. Subdomain can be found in your URL: [https://subdomain.zendesk.com/](https://subdomain.zendesk.com/)

*For more information on creating and accessing OAuth clients for Zendesk, please see* [*here*](https://support.zendesk.com/hc/en-us/articles/4408889192858-Managing-access-to-the-Zendesk-API#topic_mmh_gm1_2yb).*

## **How to Connect Your Integration**

Upon successfully creating a tenant, you will perform the following steps to connect to Zendesk:

1. Select Connect
2. Select the URL under Tenant Secrets
3. Press Allow

## **API Resources**

For more information on how to utilize the Zendesk API, feel free to reference the following [documentation](https://developer.zendesk.com/api-reference/).