## Connector Overview

Gorgias delivers an all-in-one customer support platform tailored for eCommerce businesses, streamlining customer interactions and enhancing service efficiency.

## Authentication Type

Basic & OAuth2

## Webhook Supported

Yes (for OAuth2)

## Secrets

- **Basic**  
  - PAN_SEC_GORGIAS_API_KEY  
  - PAN_SEC_GORGIAS_EMAIL  
  - PAN_SEC_GORGIAS_STORE_NAME

- **OAuth2**  
  - PAN_SEC_GORGIAS-OAUTH_REFRESH_TOKEN  
  - PAN_SEC_GORGIAS-OAUTH_ACCESS_TOKEN  
  - PAN_SEC_GORGIAS-OAUTH_SCOPE  
  - PAN_SEC_GORGIAS-OAUTH_EXPIRES_IN  
  - PAN_SEC_GORGIAS-OAUTH_ACCOUNT  
  - PAN_SEC_GORGIAS-OAUTH_TOKEN_TYPE  
  - PAN_SEC_GORGIAS-OAUTH_EXPIRES_AT  
  - PAN_SEC_GORGIAS-OAUTH_TENANT_URL

## API Client Supported

Yes

## Requirements for Provisioning

In order to provision your connector, the following Gorgias information must be gathered:

- **Basic** - No provisioning is required for this connector.
- **Oauth**  
  - Client ID  
  - Client Secret  
  - Scope(s)

To obtain the information required for setting up your Gorgias Connector, perform the following steps:

1. For Client ID and Client Secret  
   - Log in into your Gorgias [Developer Portal](https://partners.gorgias.com/login) account  
   - [Create a New Draft App](https://developers.gorgias.com/docs/2-create-a-draft-app-submission-form)
2. For Scopes  
   - [Scopes Documentation](https://developers.gorgias.com/docs/oauth2-scopes)

## How to Connect Your Integration

Upon successfully creating a tenant, you will use the following information to connect to Gorgias:

- **Basic**  
  - Gorgias Helpdesk URL  
  - Email Address  
  - API Key

- **Oauth**  
  - Gorgias Subdomain

To obtain an API Key for Basic, perform the following steps:

1. Log into your [Gorgias Helpdesk](https://www.gorgias.com/login)
2. Navigate to “Your Profile” in the bottom left corner of your Helpdesk
3. Select REST API
4. From here, you can copy the required information

## API Resources

For more information on how to utilize the Gorgias API, feel free to reference the following [documentation](https://developers.gorgias.com/reference/introduction).